With the “Flat Rate” Primera guarantees a timely, highly professional RMA service on very advantageous terms!
In fact, “Primera Flat Rate” includes labor, spare parts (except consumables) and the inclusion of a 6-month warranty.
Flat-rate repair applies separately for each of the different Primera products covered by this offer!
DOWNLOAD THE PDF WITH THE TEMPLATE TABLE AND PRICES
Primera_Flat_Rate_2023_ENG
.pdf
Download PDF • 373KB
This flat rate repair option is only available within the EU (excluding the Balearic Islands, Canary Islands and Cyprus) and Norway. All other countries need to add additional customs and shipping charges.
Primera products, marketed in Europe by DTM Print and distributed by Eurocoding, in addition to technological quality and unique and innovative features, will therefore also offer a complete and absolutely reliable support service to rely on, without the slightest worry.
To take advantage of 'Primera Flat Rate', before sending the product for repair, you need to follow a simple procedure:
- Contact Eurocoding technical support at support@eurocoding.com
- Return signed, always by email, the RMA document for the authorization of the repair order that Eurocoding will have sent, after ascertaining that the product is repairable and that the spare parts are available
- Finally, receive the order confirmation with the payment details and the ticket number of the service department with which the machine to be repaired will be identified.
An absolutely advantageous proposal and with guaranteed results: no one better than our technicians is in fact trained specifically for the repair and maintenance of Primera products!
For more information and inquiries, you can contact our offices by phone +39 0331 777721.